Privacy Policy

1. Introduction

Lodeminting ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the types of information we may collect, how we use it, who we may share it with, and the choices available to you regarding your information.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please do not use our website or services.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide directly, such as your name, email address, phone number, and company details when you request a demo, subscribe to updates, or contact us.
• Account and usage information, including login details, preferences, and records of how you interact with our platform and reports.
• Technical information, such as IP address, browser type, device identifiers, and pages visited, collected automatically through cookies and similar technologies.
• Business information you submit for the purpose of analysis or reporting, which may include organisational or operational data relevant to the services we provide.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services;
• Responding to enquiries, demo requests, and support needs;
• Generating reports, insights, and analysis as part of our service delivery;
• Improving our website, features, and methodology based on usage patterns;
• Communicating updates, administrative notices, and, where permitted, marketing information;
• Complying with legal obligations and enforcing our terms.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on grounds such as your consent, the necessity of processing to perform a contract with you, compliance with legal obligations, or our legitimate business interests, balanced against your rights and expectations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and understand how visitors interact with our content. You can control cookie preferences through your browser settings; disabling cookies may affect certain features of our website.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information with:

• Service providers and contractors who assist in operating our website, platform, or business operations, under appropriate confidentiality obligations;
• Professional advisors, such as legal or financial consultants, where necessary;
• Regulatory or governmental authorities where required by law or to protect our legal rights;
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

7. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the ability to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal exceptions;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before actioning a request.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

11. Children's Privacy

Our website and services are intended for business and professional audiences and are not directed at children. We do not knowingly collect personal information from children.

12. International Data Transfers

Where information is transferred across borders, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated version on this page with a revised "last updated" date.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your information, please get in touch via the contact details provided in the footer of this website.